Frequently Asked Questions | Callerdivert

Question 1

How do calls reach Callerdivert?

Accepted Answer

You can divert your existing business calls to us when you need cover, or we can provide a mobile or local landline number for your business. We will help you choose the arrangement that suits your working day.

Question 2

Can I choose when calls are answered?

Accepted Answer

Yes. Your cover can be shaped around the times you are busiest, away from your desk, with customers or simply need uninterrupted time. We will agree the call-routing approach with you.

Question 3

Will callers know they are speaking to an answering service?

Accepted Answer

We answer to your agreed greeting and follow the guidance you give us, so callers receive a professional, helpful first response that feels right for your business.

Question 4

How will I receive my messages?

Accepted Answer

We take clear, useful messages and make sure you have the detail you need to decide what happens next. Your preferred delivery method and any priorities are agreed during setup.

Question 5

Can you manage my diary?

Accepted Answer

Yes. We can support diary management and appointment handling according to the access and instructions you provide, helping your day stay organised while you focus on the work in front of you.

Question 6

What happens if a call needs urgent attention?

Accepted Answer

We work with you to identify the calls that need a faster response and the best way to pass them on. Your call instructions guide every handoff.

Question 7

Do you offer support beyond answering calls?

Accepted Answer

Yes. Our wider office support includes bookkeeping, full secretarial services, photo editing and other office-based duties. Tell us what you need help with and we will discuss the right fit.

Question 8

Can the service grow with my business?

Accepted Answer

Yes. The support can adapt as your call volume, diary needs and office workload change. We will work with you to find a practical solution rather than force a fixed approach.

Straight answers, before you get started.

Getting started

Messages and diary support

Flexible office support

Let’s find the right way to support your day.